Wisconsin Information Systems
Quality Assurance

Question #2: What measures should be use to measure IT effectiveness and project success?

Evaluate the number and severity of problems in the production environment. This will help measure project and IT effectiveness.

Measure customer satisfaction

Function points can be a useful measure when used to 'normalize' other measures.

Six Sigma is a more advanced statistical measure used in some organizations.

Want to be able to translate IT results into business results - generally by translating into costs.

Home | Upcoming Events | Meetings | Membership Info
Archive | Board Members | Committees | Links | About Us